IQ Services Receives INTERNET TELEPHONY® Magazine’s 13th Annual Product of the Year Award
Application Feature Testing Recognized for Outstanding Innovation

IQ SERVICES, Minneapolis, MN - (February 3, 2011) – IQ Services announced today that TMC, a global, integrated media company, has named Application Feature Testing as a recipient of the 2010 INTERNET TELEPHONY Product of the Year Award. 
               
Application Feature Testing offers a unique method for verifying the functionality of voice self-service solutions.  This robust managed service ensures the IVR solution correctly responds as expected to any user input, documenting all system responses, including discrepancies.   After testing is completed, clients receive online access to all test results, test call recordings and call logs, as well as a variety of reports and statistics for each test run.  “We are thrilled to receive this award.  Our clients have found Application Feature Testing to be invaluable in their efforts to deploy and maintain quality IVR applications,” says Mike Burke, CTO of IQ Services.  “This award validates what our clients tell us.  Our unique online reporting delivers unparalleled insight and makes things so much easier for the development and support teams.”

“I am pleased to announce IQ Services as a Product of the Year Award winner. The editors of INTERNET TELEPHONY have verified that Application Feature Testing displays quality and innovation plus provides real needs in the marketplace,” stated Rich Tehrani, CEO, TMC. “I would like to congratulate IQ Services for its commitment to advancing IP communication technologies.”

2010 Product of the Year winners are published in the February 2011 issue of INTERNET TELEPHONY magazine, (www.itmag.com). INTERNET TELEPHONY has been the authority in IP communication since 1998™. 

About IQ Services
IQ Services empowers businesses to improve customer satisfaction through quality assurance managed services for contact center, IVR and other communications technologies. By generating and reporting on millions of voice and data transactions annually, we deliver insight and actionable information about customer interactions through monitoring, testing, surveys and other professional services.

About INTERNET TELEPHONY magazine
Beginning with the first issue in February of 1998, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space. INTERNET TELEPHONY offers rich content from solutions-focused editorial content to reviews on products and services from TMC Labs and reaches more than 225,000 readers, including pass-along readers.  For more information, please visit www.itmag.com.

About TMC
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. For more information, visit www.tmcnet.com.          

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