IQ Services to Present Conference Session at ITEXPO West 2009 in Los Angeles
Mike Burke to Discuss Multi-Channel Contact Center Solutions at IP Communications Industry's Leading Event this September

IQ SERVICES, Minneapolis, MN - (July 13, 2009) – IQ Services today announced that Mike Burke has accepted an invitation to present a session titled, Multi-Channel Contact Center Solutions: You Need to Test Performance from All Angles at TMC’s INTERNET TELEPHONY® Conference & EXPO West 2009 (ITEXPO) on September 1 at the Los Angeles Convention Center in Los Angeles, California.

ITEXPO, celebrating its 10th Anniversary in 2009, is the world’s largest and best-attended IP Communications trade show, drawing an average attendance of 7,000 buyers and sellers of IP Communications products and services.  The show in September will be the 19th ITEXPO, and TMC projects total attendance to once again exceed 7,000.

“G.I. Joe was really onto something when he said, ‘Knowing is half the battle.’  Proactive multi-channel testing and monitoring of contact center and communication solutions is essential to improving performance and customer experience,” explains Mike Burke, Vice President of Business Developement for IQ Services.  “IQ Services can support you and your team by producing easy access to end-to-end performance information for both voice and data solutions.  What you don’t know may hurt you.”

“We are very pleased that Mike Burke will be participating in this year’s show.   IQ Services is widely recognized and respected as an industry leader, and I am confident that our attendees will appreciate and value the opportunity to hear his perspective on Multi-Channel Contact Center Solutions, said TMC president and conference chairman, Rich Tehrani.  “Over the past twelve months, widespread deployment of IP Communications services by global service providers, businesses and governments has reinforced that this exciting technology is a viable, cost-effective communications solution.  As a result, we are seeing a significant number of senior-level executives attending ITEXPO as a means of learning about the technology so they too can take advantage of its benefits.”

Registration for the show is now open. Anyone interested may register by visiting www.itexpo.com. Limited booth space is still available as well. Vendors interested in exhibiting at the show should contact Dave Rodriguez at 1-203-852-6800, ext. 146 or at drodriguez@tmcnet.com.

About IQ Services
IQ Services empowers companies to deliver the best possible experience to their customers through flexible and responsive customer interaction optimization services for contact center and communication solutions.  From planning to optimization, IQ Services delivers confidence about solution performance through comprehensive test planning, investment protection planning, performance and load testing, application feature testing, remote availability and performance monitoring, and other customer-focused testing services.  As the contact center industry’s first end-to-end testing services provider, IQ Services is the partner of choice for businesses that demand high solution efficiency and customer satisfaction.  For more information, visit our website (www.iq-services.com).

About TMC
Technology Marketing Corporation (TMC) is a global integrated media company helping clients build communities in print, in person and online.  TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by an average of two million unique visitors each month worldwide, according to Webtrends.  TMCnet is ranked as 2,921 in Quantcast's Top U.S. Sites placing TMCnet in the top .03% most visited Web sites in the US. In addition, TMC produces ITEXPO, 4GWE Conference (in conjunction with Crossifre Media), and Digium|Asterisk World.

TMC also recently launched new industry-specific Web sites: IT.TMCnet.com, Cable.TMCnet.com, Robotics.TMCnet.com, Satellite.TMCnet.com, Green.TMCnet.com. 
For more information about TMC, visit www.tmcnet.com.

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