Quarterly Newsletter

Thank you for checking out our newsletter.  We publish our newsletter once a quarter.  If you'd like an email notice when a new issue is published just enter your email address in the box to the right and hit GO.  You can always check back here too to see past issues. 

We're lucky enough to have customers who let us focus on testing and monitoring contact center and communications solutions.  It gives us and our customers an interesting perspective on the outside-in, customer view of communications technologies.  We'll try to share the perspective in each issue of the newsletter. 

You can also check out our blog to find out what our customers and colleagues are buzzing about each week!

Thank you,
The Team at IQ Services.

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Check out our feature article from the most recent newsletter:

Internal Monitoring Isn't Enough to Protect Your Brand and Customer Experiences

No matter how well you plan and design, you will experience issues with contact center, self-service and other communications technologies. Internal monitoring is not meant to detect issues that occur at the "top of the stack" - the ones your customers will report before anyone else. Outside-In Monitoring is a straight-forward way to monitor the integrated elements of contact center and self-service solutions from the customer perspective. It provides context for the overwhelming inside-out data gathered by most companies and it provides all interested departments within your company - IT, the contact center, marketing and management - with timely results. Every company should be concerned about the gap between internal monitoring and actual end-to-end performance and customer experience. Outside-In Monitoring is the right bridge to close that gap

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