IQ Services Quarterly Newsletter: 2011 Q1
Testing IVR at the Top of the Stack: How & When to Stay on Top of the Caller Perspective
In the world of computing technology and communicabut we'retions solutions, the last 20 years have been one revolution after another. Faster processes, niftier appliances, smarter phones, and virtualized services are everywhere. Contact centers have grown from hunt groups and operator consoles to full-blown CRM solutions riding on top of evolving, complex technologies. Read More...
Customer Experience Interviews -- Real-Time Information
It is more important than ever to increase revenue and profitability through best-in-class customer service. But periodic surveys and expensive market research can’t provide the timely, in-depth insight needed to measure and improve the customer experience. A survey score of 3.2 doesn’t really tell you how satisfied your customers are and it doesn’t reveal the things you need to do to improve satisfaction.
IQ Services’ overcomes this challenge through real time measurement of customer service quality through our new premium service – CallerBeat(TM) Real-Time Customer Experience Interviews. By leveraging your back-end processes, we efficiently gather high quality customer feedback, pinpoint opportunities for improvement, and prioritize areas for training and investment.
What's New?
Press Release: IQ Services announced today that TMC, a global, integrated media company, has named Application Feature Testing as a recipient of the 2010 INTERNET TELEPHONY Product of the Year Award. Read more...
Press Release: Mike Burke to Speak at the Contact Center Conference & Expo 2011
Featured Partner News: News from Interactive Digial on new VUI Cloud Service and more...
Upcoming Events
 Mike Burke, CTO & VP of Consulting, will be speaking at the Contact Center Conference & Expo 2011 in Nashville, TN March 21-24. Read More...
Inbound Magazine Article: Testing IVR at the Top of the Stack
If you aren’t already a member, you can sign up for a Complimentary Membership here to access Mike’s article and more.
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