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Events November 2-5 Virtual Contact Center Conference Best Practices in WFM, QA, Performance Management and Analytics CTA - Communications Technology Association of MN Events: December 14 | Holiday Networking Medicine Lake, Minnesota November 9 Luncheon:   Impact of Social Media on the Contact Center Town & Country Club | St Paul, MN October 12 Luncheon: Managing a Mobile Mess | Wilder Center, St Paul MN September 14 Luncheon: Creating Your Personal Brand Using Social Media | Eagan Community Center SpeechTEK 2010 August 2-4| New York City, NY Mike Burke, our Chief Technology Officer and Vice President of Professional Services, will be speaking at SpeechTEK 2010 on August 2. 11th Annual Call Center Week June 14-18, 2010 | Las Vegas, NV CTA MN 2010 Annual Conference: Global Reach, Local Presence May 13 | St. Paul, MN The Art of Evolution Global Connect 2010 April 18-22 | Denver, CO VocieCon Orlando 2010 March 22-24 | Orlando, FL 2010 Call Center and MTM Conference March 7-10 | Salt Lake City, UT IT Expo East 2010 | Booth #130 January 20-22 | Miami Beach, FL

Webinars Internal Monitoring Is Not Enough: Monitor Your IVR the Smart Way Don’t Sacrifice Quality Customer Interactions for the Sake of New Technology Available Starting April 20, 2010 Internal Monitoring Isn't Enough... Treat Yourself Like a Customers — Remote Availability & Performance Monitoring from IQ Services. March 16 | 2:00pm ET / 11:00am PT Great Customer Experiences Start wtih Consistently High Performing Technology Something for Everyone: Testing Multi-Channel Contact Center Solutions from the Customer Perspective