Webinar: Monitor Your IVR the Smart Way  (23 minutes)

Presented By:
Mike Burke
CTO and Vice President of Business Development

Only looking at the quality of the agent-caller interaction is overlooking a great deal of the overall customer experience. It doesn't provide any insight into the experience callers have interacting with technology.

Listen to this 20 minute webcast on a smart way to monitor the quality of IVR and self-service customer interactions!