Featured Partner News Archive

Posted March 17, 2009

Interactive Digital and IQ Services annouced today a new partnership to provide fully integrated, end-to-end trial services for Adaptive Audio.

Under the partnership, Interactive Digital will provide low cost trial services for its Adaptive Audio software for the IVR. Adaptive Audio is production proven to increase call automation rates by over 1.5 percent. Additionally, the software reduces automated call handle times by 6 - 24 seconds and has been shown to reduce caller input error rates by 25 percent or more, providing a boost for Customer Satisfaction. Adaptive Audio is a relatively quick and easy way to significantly reduce Call Center and Enterprise operating costs in this tough economy.

Also under the partnership, IQ Services (www.iq-services.com) will provide integrated testing services to performance and load test the operation of Adaptive Audio in the local environment. IQ Services' patented and proven value-add services -- StressTest Performance & Load Testing and HeartBeat Availability & Performance Monitoring -- will be used as appropriate to:

• Benchmark existing solution performance
• Demonstrate performance and load handling capability after installation of Adaptive Audio
• Demonstrate performance and load handling capability after optimization by Adaptive Audio
• Monitor on-going production performance and availability after deploying Adaptive Audio (on a trial basis)
• The cost for these services will be included as part of the trial.

Learn More about Adaptive Audio...

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