Featured Partner News Archive

Posted May 10, 2010

What We Do:

Interactive Voice Response (IVR) is a term for the automated systems that handle billions of phone calls a year.

The IVR Design Group LLC (IDG) is a communications technology consultancy that provides IVR design and development professional services.

If you're a company that builds IVRs, we provide expert technical assistance on an outsourced basis.

If you're from an end-user company thinking about building an IVR, or improving your current IVR, let us help you out.

Whether its touch tone (DTMF) or speech recognition, inbound or outbound, integrated with a call center or standalone, hosted or
on premise, we can help.

Services provided include:

• Voice User Interface (VUI) Design
• Call flow and dialogue design
• Usability Assessments
• Usability Testing
• Vision Clip Authoring
• Project Management
• Speech Strategy Consulting
• Application Prototyping and Development
• Localization of multi-language applications for both Speech and DTMF

Speech Strategy Consulting:

Here are some of the strategic questions we help clients answer:

• Should we invest in this company or technology?
• Should we incorporate speech technology into our products or services?
• In the telephony world, should we deploy a speech recognition application or touch tone or both?
• Which recognition vendor should we use? Who are the vendors, what are the pro's and con's?
• Which application development environments are out there and which should we use? 
• Who are the suppliers of development services and their pros and cons?
• How do we integrate the application with our back-end databases?
• Should we use a hosted solution, an on-premise solution or a hybrid solution?
• How do we go about designing the application?
• How should the system be rolled out and tested?
• Can we do alphanumeric recognition?
• What about speaker verification?

Clients include end user companies, platform providers and investors.  We provide consulting at hourly rates or as fixed bids.

Types of projects on which we have consulted on include the following:

• Introducing or redeveloping applications in call centers
• Location and evaluation of speech recognition technology and platforms
• Speech patent analysis and development
• Prioritizing product features and designing interfaces
• Evaluations of market strategies for companies with products or services using speech input
• Evaluations of current, proposed, and needed features for products incorporating speech recognition and speaker verification
• Location of prospects and partners for particular speech recognition products and technologies

VUID Toolkit:

The Voice User Interface Designers Toolkit is an open-source project that includes custom Visio stencils, Visual Basic macros and Python code that supports designing and maintaining a voice user interface.  The tools do not generate code, but instead help partially automate the iterative design process.  Think of it as a sort of VUI CAD system.  Download the Voice User Interface Designers Toolkit

If you are a contact center, IT or business manager and you are installing or maintaining a communication solution, talk to one of our partners about the benefits of including IQ Services in your development, implementation and production. If you currently own a system supplied or integrated by one of our partners, be sure to ask them how IQ Services can help you achieve and maintain peak system performance before and after cutover.

If you are an ISV, equipment provider, professional services organization, consultant, or systems integrator, we want you to understand the benefits and value of partnering with IQ Services for both you and your customers. Our services give you confidence that the business solutions you implement will go into production successfully and will continue to work as expected throughout the life of the system.

Contact IQ Services to learn more.

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