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IQ Services Contact Center Testing * Communications technology testing & monitoring * Over 13 years contact center testing experience * Millions of voice & data transactions every year * Industry's first IVR testing services provider
 


30-Day Contact Center and Self-Service Monitoring Trial

Monitoring Trial:
 Sign up for a 30-day risk free trial today
Email *
First Name *
 
Last Name *
 
Company *
 
Phone *
Telephone number to the contact center or
self-service solution you want us to monitor (optional):
Signing up is easy!  Here's how it works...
  1. Enter your contact info in the form to the right. 
  2. We call you by the next business day, answer questions, & start the setup.
  3. Within a 1 to 5 days, we're monitoring your contact center technologies.*
  4. You receive notification emails if we detect any issues.**
  5. We tweak your service to your unique needs as we learn more.
  6. You look online for results, recordings & service availability patterns.
  7. After 30-days, you decide if and how you'd like monitoring to continue.

*   It all depends on the complexity of your requirements and monitoring strategy.
** Additional notification formats available for non-trial services including emails,     telephone calls, text messages, SNMP traps, and pages.

Why sign up for the trial?

Try out remote, outside-in monitoring on us by taking advantage of a free, 30-day trial.  
 
IQ Services monitoring service – HeartBeat™ – is a reliable and cost-effective way to ensure your contact center and self-service technologies work and deliver the customer experience you expect 24 x 7!  And this isn't a static service. As we learn more about how your technologies perform and what you're concerned about, we adjust the service
accordingly. With HeartBeat™ monitoring, you'll receive:
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  • 24 x 7 immediate notification of detected issues
  • Information to accelerate root cause identification and problem resolution
  • Actionable, repeatable information -- including recordings -- instead of anecdotal feedback
  • Internet access to test results and weekly summary reports 
  • Real telephone calls that behave just like real callers
  • Historical information to facilitate improvement efforts 
  • Expert support so your monitoring service grows with your technologies and business

Everyone Knows What's Happening - Not Just I.T.
Everyone in your company cares about customers.  If it weren’t for them, you wouldn’t be in business.  But the departments in your company all have unique expectations, requirements and objectives when it comes to how customers interact with your company.   

HeartBeat™ monitoring provides a unified, outside-in view of how your communications technologies are performing and how that performance impacts customers.  This 24x7 automated service provides insight that is valuable across departments so everyone from Operations to Marketing to I.T. and the Contact Center can stay informed and align around real-time, outside-in metrics.

We look forward to demonstrating the value of contact center monitoring to you and your team!  Contact us today to start improving your customer's experience and reducing your costs tomorrow.

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