Jim Jenkins to Speak at the Contact Center Conference & Expo 2011

Jim Jenkins, will be speaking at the Contact Center Conference & Expo 2011 in Nashville, TN
March 21-24.

Contact Center Conference & Expo Featured Speaker Article by Mike Burke:  Elevating the Customer Experience

Learn more about his sessions:
A Better Way to Ensure Your IVR Application Does What It’s Supposed To Do

Ensure Quality customer Experiences Through Automated Monitoring of Contact Center Technologies

Press Release: Mike Burke to Speak at the Contact Center Conference & Expo 2011