Application Feature Testing for Voice Self Service Solutions

Application Feature Testing provides a comprehensive and accurate method of verifying each feature of a voice self service solution against interface documentation -- whether it be detailed design documentation or a set of pre-defined call flows.  IQ Services initiates test calls through the public telephone network exercising your solution just like a real customer.  Application Feature Testing verifies the solution correctly responds to any possible user input, documenting all system responses, including discrepancies. After the testing is completed, you receive online access to all test results, test call recordings and call logs, as well as a variety ofreportsand statistics for eachtest run.

IQ Services’ technique for testing voice business solutions produces unmatched accuracy – and provides you with useful feedback:

• Every step of each call is logged and recorded, allowing IQ Services analysts to evaluate and document discrepancies
• IQ Services’ technologyensures that inputs are made accurately and latency is precisely measured, ensuring that all datacollected is highly accurate
• After the test is completed you receive online test results, step-by-step logs and online playback of each digital test call recording
• Reports, statistics and all test resultsare posted online, accessible 24x7

Application Feature Testing from IQ Services gives you confidence your voice self servicesolutions are ready for use by your customers and allows you to focus resources on meeting business objectives, instead of testing.

Related Links:
• Feature/Function Testing
• Risk Management Test Planning