Has your contact center become the
center of frustration?

IQ Services Introduces Virtual Customer 101®

...an invisible customer that can experience your customer service first hand
Learn More About Virtual Customer 101

Just answering the phone, isn't the answer.

Try HeartBeat™, Contact Center Performance Monitoring

...for any communications solution including, voice, web and fax
Learn More About Heartbeat Services

How do you track results if customer service isn’t tracking?

Try StressTest™, Performance and Load Testing Services

...for valuable demonstration of performance and improvement opportunities
Learn More About StressTest™

Empowering Companies to Deliver the Best Possible Customer Service Experience.

IQ Services is an industry leader in monitoring and testing contact centers. The patented technologies and methodologies used by IQ Services go beyond a component level evaluation of your contact center and deliver true performance evaluation from an end-user perspective.

  • Gain Insight
  • Improve Customer Experience
  • Build Loyalty
  • Create Advocates
  • Add Revenue
  • Reduce Costs
  • Increase ROI

Click Here to Read More About IQ Services…

Download Call Center Technology Performance Report - May 2013

DOWNLOAD PDF  |  Listen to the Round Table discussion

 
   

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Testimonials

We had started to market a key event and IQ Services detected a glitch in our system within the first week that we started using their services. It was caught before the event marketing efforts started and because of that, we succeeded in selling out one of the key events of the year. IQ Services saved the day!
- Amanda Faletti
Director of Network Operations, Saint Paul Area Chamber of Commerce

Learn more about CIA

Free Initial Communication Intelligence Assessment

Free 30-day Contact Center & IVR Monitoring Trial